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GWEN MORRISON

INsights

Previous Work (clickable)

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Stores Are Back. Now What? 
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The Intersection of Digital Innovation and Physical Retail
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NRF, Come and Gone
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What Is Macy's Thinking?
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State of the In-Store Experience 2021
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​Top Brick and Mortar Retail Technologies in 2021:
​Insights From 20 Experts
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Conversation and Customer Experience: How AI is Being Used in Retail
AI in Retail & E-Commerce
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Is Experience Worth Investing In?

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Brand Stories From Brand Champions: Celebrating the Enduring Power of Iconic Brands
Content and Commerce on the Path to Retail
​LINK TO FULL TALK
Gwen Morrison HBR
Let Emerging Market Customers Be Your Teachers
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"Irrational" Startups Disrupt the Landscape
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Twenty Commerce Trends for 2020
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Presented at National Retail Federation
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Q&A: WPP’S Gwen Morrison Tells Retailers to Think Beyond the 'Wow Factor'
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